Return and Refund Policy

Return and Refund Policy

At Pink Petals, we want you to be completely satisfied with your purchase. If you received a defective product, we offer a straightforward return and refund policy.

Eligible Items for Return

• Damaged items when the box is opened. 
• Items with original packaging and tags

Non-Returnable Items

• Personalized or customized items
• Items damaged by misuse
  

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. 

Return Shipping

Return shipping costs will be covered by Pink Petals for defective or incorrect items. For other returns, customers are responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at through Whatsapp - 7358874440 with photos and videos of the item. We will arrange for a replacement or full refund at no cost to you.

This policy was last updated on September 21, 2025.